At TrueNova Life, we are committed to providing high-quality products and a reliable customer experience. Please review our policy below regarding returns and refunds.
1. Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging
- The return request must be submitted within 7 days of delivery
- Proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Items
For safety and quality assurance reasons, the following items cannot be returned:
- Opened or used products
- Items damaged due to misuse or improper handling
- Final sale or promotional items (if specified at purchase)
3. Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your payment provider
Shipping fees are non-refundable, unless the return is due to our error.
4. Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos for verification.
5. Return Process
To initiate a return, please contact us at:
📩 info@truenovalife.com
Include the following information:
- Order number
- Reason for return
- Photos (if applicable)
Once approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the issue is due to our error.
6. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
- Contact us immediately
- We will work with the shipping provider to resolve the issue
Resolution may include a replacement or refund depending on the situation.
7. Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled.
8. Contact Us
If you have any questions about returns or refunds, please contact:
📧 Email: info@truenovalife.com
🌐 Website: truenovalife.com